JadeWin is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold as a JadeWin player. Please read it carefully before using our platform.
The sections below contain our full Privacy Policy in formal legal-register English. This card summary provides a plain-English overview of the most important points — it does not replace the full text.
We collect registration details (name, email, date of birth), identity verification documents, transaction records, device and browser information, and gameplay activity data — all necessary to provide our services legally and securely.
Your data is used to operate your account, process deposits and withdrawals via channels like Touch'n Go eWallet and DuitNow, verify your identity (KYC), prevent fraud, comply with legal obligations, and improve the platform experience.
We do not sell your personal data to third parties for marketing. We share data only with regulated payment processors, identity verification partners, game providers, and regulatory authorities where legally required to do so.
All data is protected by 256-bit SSL encryption in transit. Stored data is held on secure, access-controlled servers. Staff with access to personal data are trained in data protection obligations and operate under strict confidentiality agreements.
You have the right to access, correct, port, restrict processing of, and request deletion of your personal data. You may also withdraw consent for optional data processing at any time by contacting our support team.
We use essential cookies to operate the platform, performance cookies to analyse site usage, and optional personalisation cookies to enhance your experience. You can manage cookie preferences at any time through your browser settings.
This Privacy Policy (hereinafter referred to as "this Policy" or "the Policy") is issued by JadeWin (hereinafter referred to as "JadeWin", "we", "us", or "our"), the operator of the online gambling and sports betting platform accessible at jadewin.cam (hereinafter referred to as "the Platform" or "the Website").
This Policy describes how JadeWin collects, uses, stores, discloses, and otherwise processes personal data provided by or collected about individuals who access or use the Platform, register an account, or communicate with JadeWin in connection with our services (hereinafter referred to as "you", "your", or "the Player"). It should be read in conjunction with JadeWin's Terms & Conditions.
JadeWin is committed to handling personal data responsibly, in accordance with applicable data protection legislation, and to maintaining the trust of our players across Malaysia — including users accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout the country.
By registering an account on the Platform or otherwise providing your personal data to JadeWin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform or submit your personal data to JadeWin.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
JadeWin collects Personal Data that you voluntarily provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team. This includes:
When you access and interact with the Platform, JadeWin automatically collects certain technical and behavioural data, including:
JadeWin may receive Personal Data about you from third-party sources including payment processors (to confirm transaction status), identity verification service providers (to validate KYC documents), fraud prevention databases, and responsible gambling cross-operator self-exclusion registries.
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Name, NRIC, date of birth, passport number | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Registration |
| Financial Data | Bank account, e-wallet ID, crypto wallet address | Deposit / Withdrawal |
| Technical Data | IP address, device ID, browser type | Platform access |
| Transaction Data | Deposits, withdrawals, bet history, bonus usage | Platform activity |
| Communication Data | Support chat logs, email correspondence | When contacting us |
JadeWin processes your Personal Data only where a valid legal basis exists. The legal bases on which JadeWin relies are as follows:
JadeWin uses your Personal Data for the following purposes:
JadeWin engages certain third-party service providers to assist in the operation of the Platform. These providers act as Data Processors under JadeWin's instructions and are contractually bound to process data only as directed and to maintain appropriate security measures. Categories of third-party processors include:
JadeWin may disclose your Personal Data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts where required to do so by applicable law, court order, or lawful regulatory demand. JadeWin will, where permitted, notify you of any such disclosure request in advance.
JadeWin does not sell, rent, lease, or otherwise transfer your Personal Data to unrelated third parties for their independent marketing or commercial purposes. Any data sharing arrangements are limited to the categories described in this Section 6.
JadeWin retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
Upon expiry of the applicable retention period, JadeWin will securely delete or anonymise your Personal Data in accordance with its internal data destruction procedures.
JadeWin operates in an international environment and may transfer your Personal Data to countries or territories outside of Malaysia in connection with the service providers described in Section 6. Where such transfers occur, JadeWin ensures that appropriate safeguards are implemented to protect your data to a standard equivalent to that applicable within Malaysia, including through the use of contractual data protection agreements with recipient entities.
You acknowledge and consent to the transfer of your Personal Data outside Malaysia as described in this Policy by registering an Account and using the Platform's services.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your preferences and actions over time, distinguish you from other users, and provide a more personalised experience.
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For instructions on managing cookies in your specific browser (Chrome, Safari, Firefox, Edge), please consult your browser's help documentation.
JadeWin implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
While JadeWin takes every reasonable precaution to safeguard your data, no electronic transmission over the internet or method of electronic storage is 100% secure. JadeWin cannot guarantee the absolute security of your Personal Data. You are responsible for maintaining the confidentiality of your Account credentials.
Subject to applicable law and certain conditions, you have the following rights with respect to your Personal Data held by JadeWin. To exercise any of these rights, please contact our Data Protection team as described in Section 15.
You have the right to request a copy of the Personal Data JadeWin holds about you, including information on how it is used and with whom it is shared.
You may request correction of any inaccurate or incomplete Personal Data held by JadeWin. Players can update basic account details directly via Account Settings.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to JadeWin's legal retention obligations.
You may request that JadeWin restrict processing of your Personal Data in certain circumstances, for example while a dispute regarding accuracy is pending resolution.
Where processing is based on consent or contractual necessity, you may request your Personal Data in a structured, commonly used, and machine-readable format for transfer to another service.
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of direct marketing at any time.
JadeWin will respond to all valid rights requests within 30 days of receipt. Where requests are complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. JadeWin may need to verify your identity before processing a rights request.
JadeWin's Platform and services are strictly intended for individuals who are at least 21 years of age. JadeWin does not knowingly collect Personal Data from individuals under 21 years of age. The minimum age of 21 is strictly enforced through our KYC identity and age verification processes.
If JadeWin becomes aware that it has inadvertently collected Personal Data from an individual under the age of 21, the relevant Account will be immediately suspended, the data will be deleted as soon as reasonably practicable, and any deposits held in the Account will be returned to the depositor in accordance with our standard procedures.
If you believe that a minor has registered an Account on JadeWin, please contact our support team immediately. We take underage gambling extremely seriously and will take prompt action upon receipt of a credible report.
The JadeWin Platform may contain references to or integrations with third-party services, including payment gateways (such as DuitNow, FPX, Touch 'n Go eWallet, Maybank, CIMB, and Public Bank interfaces) and game provider platforms. When you interact with these third-party services, you are subject to their own privacy policies and terms of use, which are independent of this Policy.
JadeWin is not responsible for the privacy practices or content of third-party services and recommends that you review the privacy policies of any third party through whose interface you provide personal data. This Policy applies exclusively to Personal Data collected and processed by JadeWin directly.
JadeWin reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, or the structure of our business. Where changes are material, JadeWin will provide reasonable advance notice to registered Players via email or in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you must cease using the Platform and may request Account closure in accordance with our standard procedures.
If you have any questions, concerns, or requests regarding this Privacy Policy, the Personal Data JadeWin holds about you, or the exercise of your data rights, please contact us through the following channels:
JadeWin will acknowledge receipt of your request within 5 business days and provide a substantive response within 30 days. Where we are unable to fully comply with your request, we will explain the reasons and any applicable exceptions.
If you are not satisfied with JadeWin's handling of your privacy concern after following our internal complaints procedure, you may escalate the matter to the relevant data protection authority in your jurisdiction.
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin to address any privacy questions, data rights requests, or concerns about how JadeWin handles your information.
For players aged 21 and above only. Please gamble responsibly. View our Responsible Gambling page for player protection tools.